Support
Built here. Supported here. When you need help with Extrusia, you shouldn't have to explain your manufacturing business to someone reading from a troubleshooting script.
Built here. Supported here.
Extrusia support is U.S.-based and staffed by programmers and manufacturing professionals who work with the software, understand the industry, and helped build the system you're using.
These aren't temporary support representatives learning Extrusia from a manual. They're people who understand how the software works — and why it was built the way it was.
Talk to people who understand manufacturing
When you tell us that an order isn't releasing, a batch doesn't look right, a BOM isn't behaving as expected, or something on the production floor doesn't match the ERP, we understand the operational impact behind the question.
Our team works in manufacturing environments and understands the connection between every step of the job — so we can look beyond the screen and help determine what's actually happening.
Direct access to product knowledge
With many software companies, a support request moves through layers of people before it ever reaches someone who understands the underlying application.
Extrusia takes a different approach. The people supporting Extrusia include the programmers who designed, developed, and maintain the software.
When something needs deeper investigation, you're already talking to people who understand the code, the database, the workflow, and the manufacturing process behind it.
No scripts. No runaround.
It comes from listening to the problem, understanding what you're trying to accomplish, and knowing the system well enough to help.
You describe what's happening in your own words — order numbers, batch names, the screen you're on. We don't hand you a checklist before we've heard the problem.
A window that needs to ship Friday is not a ticket about a status field. We work toward what you're trying to get done, not just the symptom you reported.
When the answer lives in the configuration, the data, or the code, we can go there directly — the same people who built it are the ones looking.
Support that makes Extrusia better
The people talking with customers are connected directly to the people building the software. Questions, problems, and ideas from manufacturers help us identify opportunities to make Extrusia easier and better.
That creates a simple feedback loop — and it's the reason the software keeps getting closer to how your plant actually runs.
Real people. Real manufacturing experience. Real product knowledge.
Contact support
Email is the fastest way in. Tell us what you saw, what you expected, and which order or batch it involves, and we can start looking right away.
Every message goes to the Extrusia team directly — the programmers and manufacturing professionals who built and maintain the software. No ticket queue in front of a real person.
Submit a support ticket
Every ticket goes straight to the Extrusia team. Include the order or batch number and what you expected to see, and we can start on it before we even reply.
Software built differently. Support delivered differently.
We believe the people supporting that software should understand both. When you need help with Extrusia, you talk to people who know Extrusia.
U.S.-based·Manufacturing experienced·Programmer supported